Getting started
If you can't find your answer here, please call us on 1800 601 734 and we'll be happy to help.
HOW DO I GET STARTED?
Before you begin trading, make sure you understand what CFDs are, how they work and what the risks are. This information can be found on our website or by reading our Product Disclosure Statement.
Once you have a good understanding, the next step is to open an account. It takes a few minutes to apply online, or you can download and print a PDF form if you would prefer.
Do I need to send any documents?
In most cases, you will not be required to send any supporting documents with your application. However, if we cannot confirm your identity online, you will be directed to our Identification Guidance page and will need to provide documentation as outlined.
Do I need to deposit funds straight away?
No – you are under no obligation to fund your account. However, you will need to deposit funds to begin trading.
How do I fund my account?
Once your account has been approved and you have obtained your login details, you may deposit funds using any of the following methods:
|
Payment Option in Australia dollars |
Processing |
Charges |
|---|---|---|
|
BPAY® |
Next day* |
Free |
|
MasterCard Debit Card |
Instant |
Free |
|
Visa Debit Card |
Instant |
0.5% |
|
MasterCard Credit Card |
Instant |
1.5% |
|
Visa Credit Card |
Instant |
1.5% |
*BPAY payments are usually credited the next working day subject to bank cut-off times and the inclusion of the correct reference to identify the funds.
You will receive the BPAY details including your unique reference number once your account has been approved.
Debit Card and Credit Card payments are also accepted and can be made electronically once you log into the platform.
|
Payment Option in New Zealand dollars |
Processing |
Charges |
|---|---|---|
|
Real Time Gross Settlement (RTGS) |
Next day* |
Free |
|
Electronic Funds Transfer |
Up to 3 business days |
Free |
For information on funding your account from outside Australia or New Zealand, click here.
Do I need to download any software
before I can start trading?
No - you won’t need to download any software because our award-winning trading platform is completely browser-based.
You can also trade on-the-go with our range of mobile apps.
How soon can I begin trading?
If you apply online, providing we are able to confirm your identity, you could be ready within minutes.
CAN I APPLY FROM OUTSIDE AUSTRALIA?
Yes - we can open an Australian account for residents of New Zealand and many other countries.
We also have offices in the UK, Japan, Singapore, Germany, France, Holland, Italy, Luxembourg, Portugal, South Africa, Spain, Sweden and the US, if these locations are more convenient for you.
See our international site to switch to another location.
Can I appoint a Power of Attorney
to trade for me?
Yes - you must first open an account in the usual way. Once your account is open, you can download a Power of Attorney application form or contact us and request a form be sent to you, which will allow a nominated third party to access your account.
Please consider our PDS. Your losses can exceed your initial deposit and you do not own or have any interest in the underlying asset.