A Personalised Service
Exceptional customer service comes as standard when you open an account with IG Markets. As a new client you are assigned your own dedicated personal account manager, who will offer expert trading support as you become accustomed to CFD dealing.
Personalised support service
Along with our friendly, knowledgeable Helpdesk staff, who are available 24 hours a day, Monday to Friday, your personal account manager is there to help you in all aspects of trading, from making your first transaction to answering any queries you may have in the future.
Many new clients who have not traded before can find the idea of interacting with a busy dealing desk a bit alarming, but there is no need to worry with IG Markets. Our account managers are trained to explain things clearly and will not use baffling jargon, and are happy to talk you through a transaction over the phone.
While our account manager cannot offer trading advice, they can provide support. For example if you are encountering difficulties filling an order that is bigger than the underlying market, a phone call to your account manager can help make it happen.
Personalised dealing platform
As a client you also benefit from our fully customisable dealing platform, which allows you to personalise the way you trade and make things more comfortable for you.
PureDeal, our highly-acclaimed online trading software, allows you to build up and save multiple market watchlists, choose and organise the dealer's appearance to show all your positions and orders as you want to see them, and manage the details of your account – such as payments and preferences – with ease.
Find out more about our PureDeal platform.