This page contains answers to the five most commonly asked client questions.
If you still can't see what you're looking for, please contact us on 1800 601 734 or +61 (3) 9860 1733 or helpdesk
1) I have forgotten my login details. What should I do next?
If you have lost your account number or password, see Lost your details for more information. If you have forgotten both your account number and password, please contact the Helpdesk.
2) How can I register a credit or debit card to transfer funds into my IG Markets account?
If you are a new customer or have not previously registered a card, you can do so online via the 'My Account – Payments' section within PureDeal. Navigate to the 'Make a Payment' area to register, edit and manage your card online. To register additional cards, please contact the Helpdesk.
3) How can I fund my account?
We accept a wide range of payment methods, including debit card, credit card, BPay® and Electronic Funds Transfer.
The quickest way fund your account is by registering a debit or credit card. To do this, please see the previous FAQ on how to register your card. You will then be able to log in and deposit funds online quickly and easily.
When you open an account you will receive BPay details including a unique reference number. BPay details also appear on the bottom of each of your statements. Log onto your regular internet banking site and follow the BPay® instructions.
For further details, please visit our Payments page.
4) How do I upgrade my account from Limited Risk to a Trader Account?
To upgrade to a Trader Account, you will need to log in to PureDeal and navigate to the 'My Account – Overview' area. Once here, please click on 'Upgrade Now'. Your request will be sent to our Helpdesk and we will endeavour to assess and action your request within 24 hours.
5) I am experiencing intermittent problems with PureDeal. How can I resolve these issues?
If you are experiencing problems accessing or using PureDeal, please see our System Requirements page to ensure that your system is supported. If you are confident that your browser is supported, please see our Troubleshooting section for further solutions.